[NEWS] Square acquires conversational AI startup Eloquent Labs – Loganspace

Squarehas bought conversational synthetic intelligence startupEloquent Labsto abet its merchants toughen buyer provider.

Eloquent Labs,which raised a $1.5 million seed spherical attend in early 2017, offers a conversational assistant named Elle to small businesses. The root is that Elle will abet merchants frequent buyer provider-connected points savor returns, product tracking and FAQs.

“Eloquent’s conversational AI companies are precisely the roughly abilities that can stage the playing discipline for businesses of all sizes by providing sellers atmosphere friendly methods to have faith interplay with their customers,” Square wrote in a blog put up. “The team will reach messaging all the way thru our total ecosystem, and collectively we can originate tools that leverage the latest in pure language processing analysis.”

There are a assortment of moderately a pair of startups in this keep, collectively with buyer provider instrument LiveChat, DigitalGenius and Olark. All three of these have faith raised more money than Eloquent Labs, which seemingly played a purpose in Square’s decision.